We hope you love your new Milk & Honey product. If for any reason your item is unsuitable, we accept returns under the following conditions.

Return Terms

  • Returns are eligible for store credit only (no refunds). Store credit never expires.

  • A completed Returns Form must be included with your return.

  • Items must be unworn, in original condition, with lace intact.

  • Products must be returned in their original packaging.

  • Returns must be received within 14 days of delivery.

  • Return shipping costs are the customer’s responsibility.

Important: Due to Australian Health & Hygiene regulations, all items must be returned unworn and in original condition to protect the health of our customers, many of whom are undergoing medical treatment or experiencing medical-related hair loss. Worn or damaged items will not be accepted and will be returned at the customer’s expense.

Human Hair Returns & Cancellations

  • All human hair units (ponytails, clip-ins, wigs, etc.) are custom made to order. Production takes 14–40 business days (plus possible additional processing time).

  • Orders cancelled outside of the 24-hour window will incur a 20% deduction from your store credit to cover work already commenced.

  • Custom orders cannot be returned or refunded.

  • Colour Disclaimer: Every effort is made to provide accurate images, but variations may occur due to differences in phone and computer screens.

Faulty Items

In the unlikely event you receive a faulty product:

  • We are happy to offer an exchange or refund.

  • Items damaged in transit are eligible for exchange or refund.

  • A solution will be provided once the item is returned and inspected by Milk & Honey.

Store Credit Codes

  • Store credit codes cannot be used with promotional codes, as Shopify only allows one code at checkout.

  • Store credit can be used during store-wide mega sales (3–4 times per year), where discounts are automatically applied in the cart.

Pre-Orders

  • Pre-order items are sold before stock arrives at our warehouse with an estimated shipping time provided.

  • While we work closely with manufacturers, delays can occur and are not grounds for cancellation or refund.

Processing

  • Cancellations and credits will be processed within 14 business days after your return is received and approved.

  • Please keep your return tracking number until your return is confirmed.

Contact

For all return inquiries, please contact our Customer Service Team via the Contact Page.